Support

If you have any questions about your membership or services on our website, please submit a support ticket. Our dedicated support team are here to answer your support queries. Please allow up to 24 hours for tickets to be answered. We want you to get your answer as quick as possible, in most cases you can find the answer you need in our help documents or on our online forum.

Step 1 – Check  our Frequently Asked Questions, below.

Some questions get sent in again and again – so we’ve listed some of our most commonly-asked questions, below.

Step 1 – Search our knowledgebase.

The solution to your issue may already be listed in our knowledgebase – you can jump right there by clicking the link above.

Step 3 – Submit a Support Ticket

If you just can’t find the answer to your question using any of the above means, then please do feel free to submit a ticket to our support staff.

When submitting a ticket, please be sure to include as much detail as possible so that we can get to the bottom of the issue you are having.